We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice
Works well so far
Very good purchase. Good quality-price. Thank you seller. All very well packaged and very fast delivery.
Thanks so much, I am very happy with my pan. Thank you very much for this device, it really helps in learning languages. I will recommend this to my friends.
Works well, I just couldn't get him to translate the words into Portuguese.
Product exception, I recommend it to the 100%.
Fulfills its function. Correctly scans the sentences in the book and translates them. Even though you can translate only words, it is difficult to achieve without you selecting the other words in the sentence. The voice translator works well and is useful if you want to practice your pronunciation; It is also useful if you want to know how to say and write a word when saying it in your native language. The other functions I haven't tested yet. Eye: According to the manual, it is indicated that the battery (being lithium) has a useful life of 2 to 3 years, so that they keep it in mind
Korean supported and translated language When you set the translated language, the scan comes in and past when the front part is pressed. It is translated and comes out as a voice. You can press and translate the microphone function. I do. It is a personally useful product with Wi-I connection and first-time loading a little longer and battery consumption. I'm satisfied.
Thanks and my pen work good!!!
A great gift and very practical to travel and translate.
I got it. Thankfully.
very nice exactly how it describes
Small and compact. Very good instructions. You have to connect to WiFi at least once to set it up. I really like the way it works and it has a lot of functionality. I may have to buy another one so I won’t have to share it.
Very good high quality recommended
The product is as illustrated in the advertisement. Meets the specifications they mention in the publication. Graaaaacies🤝🏼😇
Arrived in good condition and quality. Happy with the purchase.